Tag Archives: CRM

Diesel Canada’s Terrible Customer Service

Today I received a call from the Diesel store in Montreal. It was concerning the pants I wanted them to replace. I wore these pants only three or four times maximum and every time I washed them a large hole would appear. Their decision was that they would not replace the pants. I understand a lot of people try to screw companies over by playing this card, however I was being honest. Since there is no way that the Diesel Rep Kerry could be certain of this let us assume I was lying and I wore them everyday that I owned them. At this point I don’t care about the money or replacement pants, however I care about being treated with respect. I dropped off the pants to the Diesel store in April, we are now in July which means I waited three patient months to hear “No” as a reply. If I don’t get treated with respect then what is  the point of doing business with a company or person for that matter that just wants your money? I suggest that Diesel Canada work harder and much faster to fix their Customer Care problems. As of now I will try not to buy Diesel products, not because their product Quality is bad (Actually I feel Diesel has the best Quality and lasting Jeans) but because I feel it doesn’t take three months to look at a pair of pants to decide that they won’t pay up.  <humor>If they launched a forensic investigation it wouldn’t have taken this long!</humor>