A couple of days ago I needed to transfer a large file and did not have a usb key handy. So I remembered that I liked an app called Datacase in the App Store. I bought it and started using it. However it did not work well on iPhone OS 3.1. So I bought another application as well. I felt that I should be eligible for a refund, how can you not keep your app maintained? I searched google for “How to get a refund app store” and found this link. Since this is not my work I felt it was appropriate to link to the original post as well as post the (Mona’s) directions.
These are the steps I followed to request a refund:
- Open iTunes
- Log on to your account
- Go to purchase history
- Report a problem
- Fill out form with reason for refund (nicely)
I did that and got a confirmation email (it’s always great to know your request is in). After a day or two I got a nice email from Mike at the App Store. It said that all sales are final however, they would refund me this one time. I felt so relieved and happy. Thanks Mona for your directions, and Apple for being able to honor my request.