How to get a refund from the iPhone App Store


A couple of days ago I needed to transfer a large file and did not have a usb key handy. So I remembered that I liked an app called Datacase in the App Store. I bought it and started using it. However it did not work well on iPhone OS 3.1. So I bought another application as well. I felt that I should be eligible for a refund, how can you not keep your app maintained? I searched google for “How to get a refund app store” and found this link. Since this is not my work I felt it was appropriate to link to the original post as well as post the (Mona’s) directions.

These are the steps I followed to request a refund:

  1. Open iTunes
  2. Log on to your account
  3. Go to purchase history
  4. Report a problem
  5. Fill out form with reason for refund (nicely)
  6. Wait

I did that and got a confirmation email (it’s always great to know your request is in). After a day or two I got a nice email from Mike at the App Store. It said that all sales are final however, they would refund me this one time. I felt so relieved and happy. Thanks Mona for your directions, and Apple for being able to honor my request.

2 thoughts on “How to get a refund from the iPhone App Store”

    1. Hey Hadi, Guess what. I received another email confirming a refund for another application that I bought to replace DataCase and didn’t want to use it after I felt it was a waste since i Didn’t feel i purchased intentionally. So I guess the rule here is if you are honestly feeling you need a refund go ahead. However don’t go buying all applications and if you don’t like them expect a refund that’s not how it works. In this regard (Customer Support/Satisfaction) I feel Apple trumps any company.

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