Diesel Canada’s Terrible Customer Service

Today I received a call from the Diesel store in Montreal. It was concerning the pants I wanted them to replace. I wore these pants only three or four times maximum and every time I washed them a large hole would appear. Their decision was that they would not replace the pants. I understand a lot of people try to screw companies over by playing this card, however I was being honest. Since there is no way that the Diesel Rep Kerry could be certain of this let us assume I was lying and I wore them everyday that I owned them. At this point I don’t care about the money or replacement pants, however I care about being treated with respect. I dropped off the pants to the Diesel store in April, we are now in July which means I waited three patient months to hear “No” as a reply. If I don’t get treated with respect then what is  the point of doing business with a company or person for that matter that just wants your money? I suggest that Diesel Canada work harder and much faster to fix their Customer Care problems. As of now I will try not to buy Diesel products, not because their product Quality is bad (Actually I feel Diesel has the best Quality and lasting Jeans) but because I feel it doesn’t take three months to look at a pair of pants to decide that they won’t pay up.  <humor>If they launched a forensic investigation it wouldn’t have taken this long!</humor>

One thought on “Diesel Canada’s Terrible Customer Service”

  1. You’re frustration is unwarranted. Diesel jeans are supposed to have those trendy rips and tares in them. That’s how all the cool kids wear them.

    PRO TIP: if you want to be cool without leaving your wallet breezy, buy your jeans at a 2nd hand store.

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